Customer Service

We are here to help

FAQs

How do I clean my INO Weather Pro?

The INO Weather Pro is rugged and can withstand a lot of weather. However, it is not ‘weather proof’ – it is weather resistant. It is not intended for direct exposure to rainfall/downpour. Clean with a soft damp cloth. Do not use caustic cleaners or abrasives.

I’ve lost the instructions for use that came in the box with my INO Weather Pro. Where can I get another copy?

Click on our Contact Us page and fill out the form. We’ll email you the instructions right away.

My display screen isn’t showing anything. What do I do?

Check that the batteries are installed correctly. Or batteries may need to be replaced.

What do I do if the INO Weather Pro alerts me to lightning in the area I am in?

Take shelter IMMEDIATELY when lightning is present, whether or not it has been detected by the INO Weather Pro. If you are concerned about lightning strikes, follow all safety precautions to keep yourself and others safe. DO NOT rely on your
INO Weather Proas your only source for warnings about potentially deadly lightning strikes or other severe weather conditions.

What are the lightning detection capabilities?

The device detects cloud-to-cloud, cloud-to-ground and intra-cloud lightning from as far as 40 miles away. When lightning is detected the detector emits two beeps and the red light flashes. The display indicates “STRIKES DETECTED!”, and “STRIKE COUNT” displays a running count of lightning strikes detected. The detector estimates the distance to the front of the lightning-producing storm.

What is the lightning detection range of the INO Weather Pro?

The lightning detection range is between 1 – 40 miles away from your location.

What is the lowest and highest temperatures in which the INO Weather Pro will operate?

NEED ANSWER HERE.

Warranty/Returns Policy

INO Technologies warrants that all products it manufactures to be of good material and workmanship, and to be free of defects when properly installed and operated for a period of two (2) years from the date of purchase. Remedy for breach of this warranty is limited to repair or replacement of the defective item(s). Any product which, under normal use and service, is proven to breach the warranty contained herein within TWO YEARS from date of sale will, upon examination by INO Technologies, and at its sole option, will be repaired or replaced by INO Technologies. Transportation costs and charges for returned goods shall be paid for by the purchaser. INO Technologies hereby disclaims all responsibility for such transportation costs and charges. This warranty will not be breached, and INO Technologies will give no credit for products it manufactures which have received abnormal wear and tear, been damaged (including by acts of nature), tampered, abused, improperly installed, damaged in shipping, or repaired or altered by others than authorized representatives of INO Technologies. The above-described warranty is expressly in lieu of all other warranties, express or implied, and all other warranties are hereby expressly disclaimed, including without limitation the implied warranty of merchantability and the implied warranty of fitness for a particular purpose. INO Technologies expressly disclaims all liability for special, consequential or incidental damages, whether arising in tort or by contract from any breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. INO Technologies further disclaims all liability from personal injury relating to its products to the extent permitted by law. By acceptance of any of INO Technologies products, the purchaser assumes all liability for the consequences arising from their use or misuse. No person, firm or corporation is authorized to assume for INO Technologies any other liability in connection with the sale of its products. Furthermore, no person, firm or corporation is authorized to modify or waive the terms of this paragraph, and the preceding paragraph, unless done in writing and signed by a duly authorized agent of INO Technologies. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For in-warranty claims:
INO Technologies
support@inotechnologies.com

FCC Information
This device complies with part 15 of FCC rules. Operation is subject to the following two conditions:

  1. This device may NOT cause harmful interference, and
  2. This device must accept any interference received, including interference that may cause undesired operation.

WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, There is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and the receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user authority to operate the equipment.

This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:

  1. This device may not cause interference, and
  2. This device must accept any interference received, including interference that may cause undesired operation of the device.

Returns Policy

We want you to be 100% satisfied with your purchase. If for any reason, you are not completely satisfied with your purchase on inotechnologies.com, you can return your product(s) to us within 30 days for a refund in the amount of the purchase price (shipping excluded). We ask only that you return merchandise in its original condition and packaging.

Products cannot be returned after 30 days from the date of the invoice or if they are not in the original condition. Please pack your return carefully! We cannot be held responsible for items damaged during return shipping.

Merchandise that fails under normal operating conditions within the product’s expressed warranty period will be replaced or repaired at no charge, per INO Technologies’ warranty policy.

To return a product purchased from INO Technologies, contact:

INO Technologies
support@inotechnolgies.com

Refund Policy

Products that qualify for a refund will be refunded the amount of the original purchase price (shipping excluded). Refund processing takes up to 5 business days once any return merchandise requested has been received by us. Once the refund has been processed, the refund will post to the original payment method used in the transaction.

Cancellation Policy

An order can only be cancelled by calling customer support or email us at support@inotechnologies.com. Orders can only be cancelled if the order has not yet been processed. When an order is cancelled, no amount will be charged to the payment method submitted and the authorization will be voided.

Terms of Service

Terms of Service

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the website is governed by our Privacy Policy. Please review our Privacy Policy contained on the website.

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall INO Technologies, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless INO Technologies and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the state of Colorado, USA.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Any questions or comments about the Terms of Service should be sent to the Support department at support@inotechnologies.com.

Privacy Policy

INO Technologies takes your privacy seriously. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone without your express consent.This privacy policy discloses the privacy practices for inotechnologies.com.

This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.
  • Information Collection, Use, and Sharing
  • We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
  • We will use your information to respond to you, regarding the reason you contacted us.
  • We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
  • Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 720.722.2850 or via email.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Shipping Info

Orders typically ship within one business day. Shipping for INO Technologies products is available in the USA, Puerto Rico and Canada via Fedex and USPS. Shipping is not available for P.O. boxes in Canada.

Free Shipping
We offer free ground shipping anywhere in the U.S. No code is required.

Holiday Shipping Schedule
INO Technologies does not ship on Memorial Day, the 3rd-4th of July, Labor Day, Veteran’s Day (only effects USPS shipping), Thanksgiving, the day after Thanksgiving, Christmas, the day after Christmas, or Jan 1st-2nd.

Multiple Shipping Addresses
Each order can only ship to one address. If you would like to ship products to more than one address, we recommend that you place one order per shipping address or call us to place your order over the phone at 720.722.2850.

Shipping Outside the U.S.A & Canada
Sorry, we do not ship internationally at this time.

Receive Updates, Special Offers/Promotions

We communicate updates, special offers, promotions, and sometimes even run sweepstakes where we give away awesome stuff. To receive special offers and promotions, please fill out the email signup box towards the bottom of the INO Technologies website home page.